Steve’s View 8/25/09

This season was a reflection of what Waterfall is all about. Whether you call it camaraderie, esprit de corps, or just plain togetherness, our staff, management, and ownership displayed an uncanny unity of purpose. Tradition and consistency are hallmarks of this organization but this season demanded more.

The challenging economic conditions of 2009 required that we examine our procedures and adjust accordingly.
Our goal was to improve efficiency through prudent cost control measures without impacting service to our guests. The operational discipline needed to accomplish this affected our crew in several ways. The response to these changes was remarkable.

The staff remained cooperative and cheerful throughout the summer and supported one another through all the peaks and valleys of this unique season and created a fun environment in the camp. Our guests frequently commented on the friendliness and professionalism of the staff. In my opinion, this was the best team we have assembled at Waterfall during my tenure as General Manager.

Of course the ultimate goal is to provide a satisfying and memorable experience to our guests. Hopefully, we accomplished that and you are planning to return in 2010.

Thank you to guests and crew alike for making 2009 a special season at Waterfall!

Waterfall Staff 2009

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